We make sure to run a complete quality check before every order leaves our Atelier. This includes taking the necessary steps to protect the items whilst they are on their way to you.
Please, review your order as soon as possible upon receipt. You need to let us know of any problems within 5 days after receipt of your order.
If your product is faulty, please send us an email as soon as possible at care@kudefudre.com including: order number, product number and a photo with a description of the fault. Depending on the fault, we may ask you to return the item to us using our free return service.
We may offer to send you a replacement item. If the item has gone out of stock, we will offer you an alternative item of the same value if possible, offer a store credit in the form of a gift card, or arrange a refund for you to the same payment method used for the purchase.
We are not responsible for lost parcels, packages stuck in customs due to clearance issues, or damages caused by the carrier. Please contact the carrier directly, they can help you if any of these issues present.
We are not responsible for items sent back to us without first following the return process. If and until the articles are received at the warehouse, we will not be able to process the return.