Refund policy

How to Return

You have thirty (30) calendar days after you have received your products, to return your item(s). Items must be in the same condition that you received them: unworn, unused, with tags, and in their original packaging.

Make sure to read the Return Eligibility to guarantee you get your refund.

To return any item(s), please send us an email at care@kudefudre.com including the following details: Order number, Item(s) code(s), reason for your return. You will find this information in the Order Confirmation Email we sent you when making the order.

Once we receive your return request we will send you a Return Request confirmation email, with label. A return fee of £4.95 will be deducted from your refund to cover the courier charges. International customers need to take care of the delivery cost with their local courier or postal services. Alternatively, you can choose to send your items through your private courier.

Please, make sure to choose a Tracked Service. We do not take responsibility for any lost parcels. Please refer to the Return Eligibility below before sending us your items. Items that do not meet the eligibility criteria will not be refunded.

Return Eligibility

Items must be in the same condition that you received them: unworn, unused, with tags, and in their original packaging.

We reserve the right to refuse a return on items considered non-resealable or tampered with.

For hygiene reasons, jewellery such as earrings can only be returned if unopened and in its original fully sealed packaging.

Certain items cannot be returned, for example; custom products such as special orders or personalised items.

Unfortunately, we cannot accept returns on gift cards.

Shipping and handling charges paid on your original shipment are not refundable when you use our free return service.

Items sent back to us without first requesting a return by email, will not be accepted. If the articles are not received at the warehouse, we will not be able to process the return.

Please get in touch if you have questions or concerns about your specific item at care@kudefudre.com.

Exchanges & Cancellations

The fastest way is to return your item(s), and once the return is accepted, make a separate purchase for the new item.

If you'd like to cancel or change your order, please send us an email as soon as possible. We'll do everything we can to accommodate your request. This will depend mostly on the preparation stage.

If you cancel an item that qualifies you for a promotion or special price over the total of your purchase, you may no longer be eligible to receive that discount or promotion.

Custom products cannot be cancelled or exchanged once the order has been placed.

Once we have processed your order and the items are ready to ship, we cannot make changes or cancellations.

Refunds

Your return may take up to fourteen(14)working days to reach us and to be processed.

Once we’ve received and approved your return, you will receive an email notification from us.

If your return has been approved, you’ll be automatically refunded on your original payment method.

It may take up to 5 working days for the funds to show in your account once the refund is processed. We recommend waiting at least 14 days from the date you sent your return back to us before contacting us.

When an order is placed using a promotional code offering a reduction, the return of one or several articles may result in the cancellation of the promotion as it may not meet the eligibility criteria for the reduction. If all the rest of the criteria are met, the refund will be made taking into account the difference, according to each case.

Your statutory rights are not affected.

International Returns

All returns must be sent to us within (30) days of receiving your items for a full refund.

International customers are responsible for paying costs associated to the return as well as acquiring and completing a customs declaration forms and paying UK VAT (20%) if applicable.

When returning an item you should keep your courier proof of postage to track your parcel. We will not be responsible for any items lost in transit.

Last updated May 2026

Country/region

Refund policy

How to Return

You have thirty (30) calendar days after you have received your products, to return your item(s). Items must be in the same condition that you received them: unworn, unused, with tags, and in their original packaging.

Make sure to read the Return Eligibility to guarantee you get your refund.

To return any item(s), please send us an email at care@kudefudre.com including the following details: Order number, Item(s) code(s), reason for your return. You will find this information in the Order Confirmation Email we sent you when making the order.

Please, make sure to choose a Tracked Service. We do not take responsibility for any lost parcels. Please refer to the Return Eligibility below before sending us your items. Items that do not meet the eligibility criteria will not be refunded.

Return Eligibility

Items must be in the same condition that you received them: unworn, unused, with tags, and in their original packaging.

We reserve the right to refuse a return on items considered non-resealable or tampered with.

For hygiene reasons, jewellery such as earrings can only be returned if unopened and in its original fully sealed packaging.

Certain items cannot be returned, for example; custom products such as special orders or personalised items.

Unfortunately, we cannot accept returns on gift cards.

Shipping and handling charges paid on your original shipment are not refundable when you use our free return service.

Items sent back to us without first requesting a return by email, will not be accepted. If the articles are not received at the warehouse, we will not be able to process the return.

Please get in touch if you have questions or concerns about your specific item at care@kudefudre.com.

Exchanges & Cancellations

The fastest way is to return your item(s), and once the return is accepted, make a separate purchase for the new item.

If you'd like to cancel or change your order, please send us an email as soon as possible. We'll do everything we can to accommodate your request. This will depend mostly on the preparation stage.

If you cancel an item that qualifies you for a promotion or special price over the total of your purchase, you may no longer be eligible to receive that discount or promotion.

Custom products cannot be cancelled or exchanged once the order has been placed.

Once we have processed your order and the items are ready to ship, we cannot make changes or cancellations.

Refunds

Your return may take up to fourteen(14)working days to reach us and to be processed.

Once we’ve received and approved your return, you will receive an email notification from us.

If your return has been approved, you’ll be automatically refunded on your original payment method.

It may take up to 5 working days for the funds to show in your account once the refund is processed. We recommend waiting at least 14 days from the date you sent your return back to us before contacting us.

Your statutory rights are not affected.

International Returns

All returns must be sent to us within (30) days of receiving your items for a full refund.

International customers are responsible for paying costs associated to the return as well as acquiring and completing a customs declaration forms and paying UK VAT (20%) if applicable.

When returning an item you should keep your courier proof of postage to track your parcel. We will not be responsible for any items lost in transit.